Refund policy

We offer a 14-day return policy. This means you have 14 days from the date you received your item to request a return.

To be eligible for a return, the item must be in the same condition as it was received, unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

To initiate a return, you can contact us at order@wotikmerch.com. Please note that returns must be sent to the following address:

 

WOTIK Merchandise

Luxemburgerstraße 18

48455 Bad Bentheim

 

Items returned to us without a prior return request will not be accepted.

For any questions regarding returns, you can contact us at any time at order@wotikmerch.com.

 

Damage and Problems

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so we can evaluate and resolve the issue.

 

Exceptions / Non-Returnable Items

Certain items cannot be returned, such as custom-made items (e.g., special orders or personalized items). Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or vouchers.

 

Exchanges

For an exchange, please contact us at order@wotikmerch.com.

 

European Union – 14-Day Cancellation Period

Notwithstanding the above, you have the right to cancel or return your order within 14 days without giving any reason if the goods are shipped to the European Union. As stated above, the item must be in the same condition in which you received it, unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

 

Refunds

We will notify you once we receive and inspect your return and let you know whether the refund has been approved. If approved, you will receive an automatic refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at order@wotikmerch.com.